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Increase in Customer Sales = Increase in Customer Service

One of the most popular questions asked in online business forums or even by my customers and subscribers is this : 

“How the hell can I increase my sales?” 
or 

“I’ve got tons of visitors but nobody seems to be buying anything? What gives?” 

FISHNETS WITH HOLES? ANYONE? 
Getting traffic is not the be all and end all of a successful online business. It requires skills, specific online marketing strategies designed for your site and a robust customer service strategy. 

So what if you have thousands of visitors per day! That does’nt amount to success, unless you close at least 5 to 10% of those visitors. 

You see, when you get a lot of traffic from your advertising and marketing activities and nobody there to guide them, is like hauling a big fishing net in the water with a major flaw…..it has a sizeable hole in the middle. So you can say goodbye to eating fish…for now, at least. 

Would you go and pick up items on display from a store that does not offer the least bit assurance of somebody manning it? Sure! Sure, we’re on the work smart, work less attitude but hey, humans prefer humans, and they most certainly will buy from somebody they’ve talked to before. You see, they need to feel some warmth and yes, especially on the internet where items are passed on in “cold” or “digital” means. 



DOING THE BOTTOMLINE 
It’s good that you have some or a lot of visitors to your website, but the bottomline is that you should have the best customer service and a lot of options for them to contact you, the soonest. The more the better! 

Look around you. Take a look at the most popular sites on the net or even your favorite newsletter, they all have one common factor, customer service availability. 

The most common or popular customer service strategy is through a form-to-mail which prohibits anybody from spamming your email account rather than having them email you directly, well unless you have a very good email filter software. 

But you can offer them additional ways to contact you such as these options below. 


PROVIDE MANY OPTIONS FOR CONTACT 
Online business is a contact sport. You want to close more sales? Then increase your customer service availability and options. 

Providing them with a lot of options would mean that you are always ready to receive their inquiries, or issues with a welcoming smile. It would make you more credible. It would create a halo of success to your already plumed hat. 

Let us take a look at some of the free ways for you to interact with your website visitors: 

CHAT SERVICES 
Mostly, website owners would be the one manning these free chat services and if you’d like to be assumed as a pro-entrepreneur you can always advance anytime to a helpdesk solution or upgrade from your free account. 

Bravenet.com - Free Webmaster Resources. Cut and paste services you can use for your site for free. They use LivePerson for their customer help service. (FREE AND PRO) 
http://www.Bravenet.com 


Chat-Forum.com – They offer free Java Chat Rooms & Advanced Custom Internet Chat Solutions (FREE AND PRO) 
http://chat-forum.com/ 


Parachat.com - They’re solutios enable real-time communication on their own web site for a host of applications, including corporate interaction, moderated events, distance education, visitor retention, customer service, dating and romance, entertainment, and family fun. (FREE AND PRO) 
http://www.parachat.com 


Boldchat.com - Boldchat is a FREE live chat service for web sites to do live help and live support chats with visitors. They don’t have ads and their free account is for unlimited personal use. (FREE AND PRO) 
http://www.boldchat.com 



PHONE SUPPORT 
If you want credibility then put your phone number up in your website. Make it more visible to the eye especially on your home page or on your product or service order page. This way, they’ll be more comfortable to see that they can call you anytime. You can ask your local phone company to provide you with a 1800 number so visitors all over the world can call you for free. 

RULING IN VOIP 
VoIp is certainly getting it’s share of the market right now as more and more softphones or internet phones are coming out of the market every month. 

What is voip? Voice over internet phone which basically denotes that you can now make clear pc to pc calls worldwide. 

Skype.com 
Take a look at Skype for example. They’re definitely a new player against giants like Yahoo, and MSN but they say that they have 14 million downloads up to date. I’m not against them but hey, they’re software is ad-ware so you should be aware! 
http://www.Skype.com 

Buzzfon.com 
There’s a new player in town and they call their pc to pc calling softphone, Buzzfonp2p. They’re giving away free 30 day trials and yes, the user surveys are in. They’re clear, the quality is amazing with no disruptions mind you even if you’re on dial up! So you can check them out. http://www.buzzfon.com and nope, they don’t have ads on them and you can even make pc to phone calls, phone to phone calls, phone to pc calls on their advanced version of Buzzfonp2p, aptly called, Buzzfon+. 

GO BROADBAND FOR LESS 
There are a lot of broadband services out there who would’nt charge you an arm and a leg for their services. One of them is Vonage and the newest player in town is Bonusfon. 

Vonage.com 
They have specific target packages for different market segments and they’re basically number one in terms of broadband user surveys. 
http://www.vonage.com 

Bonusfon.com 
They are certainly getting their own share of the market, as what the energetic telecom owner Tam Sanchez said regarding distributing global broadband services. Their rates are highly affordable and they have a feature called pay –per-talk. Pay only for the services you need and you want. Yes, they’re lower than Vonage and more competitive and flexible in terms of packaging. 
http://www.bonusfon.com 


HELPDESK SOLUTIONS 
Helpdesk solutions are web applications that you install on your own server or hosted on the provider’s server that includes most of the customer support solutions like FAQ, TICKET SUPPORT SYSTEM, and LIVE CHAT. Some even have phone in support. 

There are a lot of helpdesk solutions out there which are free but then always has a drawback. It’s either, chatting service are slow on your server or it just freezes in the screen while you’re online or you can only try it if you have the latest language of php, and perl installed in your server. 

There are particular helpdesk solutions we like that offers a lot more for less. 

LiveHelp.Stardevelop.com – PHP Live Help Messenger is the new real-time, live chat, customer service software solution allowing customer support operators to chat to potential online customers browsing your web site. (Price : $89.00) 
http://www.livehelp.startdevelop.com 



DNAHelpdesk.com - DNA Helpdesk is a powerful yet user friendly module for the corporate helpdesk available on its own, combined with DNA Pack 1 (Inventory) or as part of our overall DNA management suite. DNA Helpdesk is a fully web based solution providing detailed recording and tracking of user Help Requests. (Price : Commercial) 
http://www.dnahelpcenter.com/ 


IN CONCLUSION 
There are a lot of ways to interact and create a more personalized service than your other competitors and that will surely depend on the ways and means that you want them to contact you. Provide them more avenues of interaction and they will certainly trust you more than your competitors. Help them to help yourself. 

Happy Profitting!

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Internet Chat Rooms: Are We Missing the Point?

In my short life, after years of talking too much, I’ve come to realize that if one is always speaking, one never listens. If you never listen to others, well, you’re limiting your access to a lot of knowledge and information. Recently, after much deliberation I thought I’d check out what the world of Chat Rooms is like. People talk to each other by text, voice, and web cam. This is a really big phenomenon; I wanted to see what all the fuss is about. 

I expect there are many chat rooms where people with similar interests get to know each other, and share their perspectives on various aspects of life. These are great, much cheaper than telephones, and multiple, random people can chat to one another simultaneously. 

But I speak the truth, and my preconceived ideas about mindless gossip from jaded humans were sadly affirmed as I arbitrarily checked chat rooms that supposedly discussed important subjects. It seems some people are just very bored, and want to be cool and swear on-line, insulting others, and giving this area of information technology a bad name. I think a lot of people are using the rooms solely for personal conversation that contextually no one else can understand. 

I went to a chat room about religion, and then to one about tattoos and it seemed like the same people were talking. Most of the conversation didn’t even touch the supposed subject matter. It was definitely a disenchanting experience but hopefully with more research I hope to come across some serious rooms where the true intent of the creators has come to fruition. 

I guess it’s good that bored people in our technological society have others to talk to. It means depressed adolescents may feel more connected to others and not so alone in the world, maybe even having a positive effect on a possibly suicidal youth. But, I do feel this nonsensical chitchat is a sign of our next generation’s apathetic view of present reality in our postmodern culture. When reading the text from a supposedly religious discussion, and hearing graphic use of derogatory terminology, I really have to wonder about the present spiritual beliefs of my culture. 

I’m a true believer of the concept that technology is here to further the consciousness of humanity. Computers and the Internet can help bring all of us in the world together, thus evolving our society to the next level. After looking at chat rooms, I feel there is a need to integrate more wisdom and compassion into our ‘new world’ generation. Having the technology is great, but it is only one half of the equation. To make the Internet work properly, I think we need to instill the same faith we have in science, into a faith that encompasses the actual creators of the information and communication tools-humanity itself. We seem to realize that we can invent many great things, but it looks like we’re missing out on the great truth: that we ourselves are part of, and made of something great in itself: Life. (Existence!)

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Internet Monitoring, Safety And Security

Internet monitoring is a necessary part of having internet service. Whether you allow your children to surf the web or if you have the need to monitor employees, effective programs can be used to help you to do this simply. There are many aspects that can be monitored and the results can be delivered to you privately. No one needs to know that you are using internet monitoring technologies either. 

There are many options when it comes to internet monitoring. No matter what your need is in these products, you can expect to use high tech gadgets and software. But, they are simplistic to use. Many software programs that monitor internet usage will tell you such things as how long the individual was online as well as what websites they visited, who they chatted with in instant messages, as well as anything that they input into the web. Emails can be tracked as well as a number of other things. 

Why should you use internet monitoring? If you are not sure your employees are using their time on the job for job related tasks, this can help you know for sure. If you are unsure of who your spouse is chatting with at night, consider the use of these monitoring solutions. Do you know if someone is stalking your child as they play games on the web? If they use instant message software, find out who they are talking to and what they are saying. Internet monitoring is really a necessary part of keeping people safe and your business under control. Effective internet monitoring software products can be purchased and installed quickly and discreetly. Be in the know. 

There are also many information portals now devoted to the subject and we recommend reading about it at one of these. Try googling for “internet monitoring” and you will be surprised by the abundance of information on the subject. Alternatively you may try looking on Yahoo, MSN or even a decent directory site, all are good sources of this information.

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Internet Safety

Parents are constantly struggling with ways to keep their children safe online. The Internet has a global reach and at this point no bounds, or limitations. Outside of installing filtering software children should be educated in order to protect themselves to this virtual monster. We've put together a collection of ten tips that should be observed while surfing online. At the very least these tips will prompt family discussions regarding safety. 

1.) When on the internet personal information should be kept private. Just because someone asks doesn't mean you need to tell them. When someone asks for personal information, consider how they might use that information and whether it is necessary for them to have it. 

2.) If you are conversing with someone online, don't assume that they are being honest with you. Just because they say they're 16 doesn't mean they are. 

3.) Do not release your password to anyone, even if they say they are from your online provider. 

4.) Overall it is best not to respond to unsolicited e-mail (SPAM), if there is something flagrant or inappropriate in the e-mail, consider reporting the sender to their Internet Service Provider (ISP). 

5.) Do not give out or post identifying information, including address or telephone numbers. 

6.) You may want to create a nickname for a screen name in chat rooms. 

7.) Keep in mind when posting in chat rooms or newsgroups, that there may be lurkers (people who read but do not post). Your information can be read and seen by all. 

8.) Keep an open dialogue with children surfing the Internet, remember if they come to you with a problem, your first reaction should not be to take away the Internet. Applaud child's confidence in confiding in you and work together to find a solution. 

9.) Overall it is not a good idea to post or exchange pictures over the Internet 

10.) Try to keep in mind the Internet is global and is *not* governed by any entity. This means that there are no limitations or checks on the information posted and accessible to Internet users. 

Additional Resources: 

The following resources will assist in staying safe online. 

Collection of Internet Access and Filtering Software - http://www.monitoring-software.net/access-monitoring.htm

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Reclaim Your PC from the Internet Spies

Most Internet users recognize the need of protecting their computers against viruses, as the vast majority of us sooner or later become painfully aware of these nasty little programs when they shut down our PC, spam our mailbox or delete our files. 

Viruses are, however, not the only malicious software programs out there. The newest addition to the evil software family is the so called Spywares and a good anti-virus program or firewall is not enough to safeguard against these clever programs. 

Spywares are known by many names such as adware, trojans, malware, browser hijackers etc. The thing they all have in common is that they will transmit your personal information to companies and individuals who have an interest in knowing about your surfing habits, online purchases, credit worthiness, interests, web searchs, chats, birth date and even your credit card number. The list goes on and on, since Spywares are constructed by promotional companies who need to know as much as possible about the online consumers to target them effectively. By ewes dropping on you online, these companies hope to be more successful when sending out promotional materials. 

Spyware usually enter your PC by piggybacking on other software downloads. Every time you use downloaded or otherwise shared files, including Freeware, Shareware or p2p sharing programs, you stand the risk of unknowingly infecting your computer with Spyware. Even confirmed virus free music files, films and computer programs can have Spyware stowaways. Once inside your computer, they will hide, monitor all your actions and promptly start telling your secrets to anyone willing to listen. 

Contrary to most viruses the Spywares actually make an effort not to be observed. Since they won’t cause obvious harm such as deleting important files or shutting down your computer, they can thrive in your PC for years without you noticing, sending out massive amounts of information about all your online habits. 

At a first glance, you might find this annoying but essentially harmless. Why not let the companies send me promotional material about things I am actually interested in? Spyware is however far from harmless, since the infiltration by Spyware not only let the companies know about your latest online search, but also much more private matters such as credit card details, online purchases of medicine and your private e-mail correspondence with family, friends and business partners. 

There are even examples of how this massive gathering of personal information has led to an overall loss of privacy and stolen identities. In the computerized world of today it is not hard to imagine the amount of damage and personal suffering the fraudulent use of a persons’ identity can cause. 

It is obvious to anyone that we must start combating the Spyware programs, but the best way of doing this is not to panic and pull the plug on your PC, never go online again and keep five feet away from all Freeware. There is a much better solution: Support Cave

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Social Considerations For Artificial Intelligence

Social Considerations for A.I. (Artificial Intelligence) 

According to Dennis Gorelik, a Senior Developer at IBM, a weakness of an AIS (meaning, an artificial intelligence society, consisting of computers trained to 'think') is that it was not born through natural selection as human beings are. But one could view whether this is a disadvantage or an advantage from a couple of sides. Within human natural selection, there are biases based on upbringing, genetic factors and how ultimately one responds to social events. For example, if one came from a violent past/childhood and ended up being a psychopath, this could override any INTELLECTUAL, socially beneficial learning that this person ultimately gets. It can cause them to make decisions based not on logic, but by their own emotional biases. 

With strong AI, this factor is at least on paper removed on a grand, world-based scale, with the Machine being the sum of all par7ts, all people connected. In WIRED magazine’s new issue, for example, writer Kevin Kelly describes the internet’s home for AI as being a breeding ground for a single consciousness by billions of people and situations. So, while in a individually controlled AI environment, the AIS might by function – or by purposeful ‘programming’ – take on the biases of an INDIVIDUAL user, within the framework of mass contributions, it becomes a gigantic collector of information. I imagine that the ideal, if AIS is to work for human advantage, is that the emotional side of the Machine would take on so-called ‘normal’ emotional states of the people and systems it serves. People do not wish to be abused or stolen from or killed en masse. 

In short, natural selection is a hit-or-miss thing on purely intellectual and emotional basises. “Love is blind,” “there’s no accounting for SOME people,” “There’s a sucker born every minute,” etc. With the large amount of data an AIS civilization would collect, there would in theory be a checks-and-balances library for more and more questionable, dubious, socially detrimental things, regardless of the user. It would become a servant to the population – not to any one particular group, person or thing. 

I like to think of the example of open source software development, or mainstream sites like Wikipedia that allow the people at large to update information at will, and seed out vandals. Humans are fallible in emotional/logical ways that a Machine would not be. At the same time, the AIS is fallible by the simple inadequacy of it FULLY capturing the entire range of every mental/emotional/psychological impact of natural occurrences – from a mad girlfriend, to the effects of a tsunami, to why your college roomie likes to play the Black Dragon calypso album five times a day. The Machine, for all its exposure to the world, cannot know what people think – only what we do. So, tweaks in its activity can be monitored and adjusted by a world at large – much better than trusting the maintenance to a possibly megalomaniacal techno-whiz who might want to take out the planet because he hated his daddy. ;) 

A possible serious weakness to AIS is its adaptation to a world where it becomes more and more dependent on its use, from medical use to financial markets to solace for lonely, desperate people. In the Great Depression, people so dependent on the old stock exchange during the crash literally killed themselves. When the World Trade Centres were smashed down, the stock exchange similarly was affected. 

We all know what possible consequences are if a massive blackout nullified even the back-up systems of hospitals, heat and light, even food and water production. And many people now live out their social lives via the Internet (see the perp who almost succeeded in a mass suicide with lonely female members of his chat group.) In the event of a cataclysmic system crash for a fully-integrated, fully-indispensable worldwide AIS, all of could become instant bedlam. So, the social importance of an AIS in that scenario would have to be very closely monitored by thinking, reactive humans after all. We will still have to use our good ol’ noggins, because you can’t eat or drink silicone chips, and what good is a mechanical AI heart in your chest if it stops working? 

One more point about the implications of a fully-functional AIS, and this stretches to religion and spirituality. All of the world’s religious texts were written by the hands of men. Whether the belief in God came through divine revelation (as the religious/spiritualists like me believe), or simply through man’s childlike imagination (as the atheists attest) is a history-long argument between these two groups. 

From a philosophical point of view, however, the question takes on a different route. If man indeed invented God, the argument could go, the issue might be how technology affects the understanding of what God is. The point might be made by the philosophers that God was written into the books by human beings, mainly to attempt to understand the meaning of life, of who we are as a species, and to help us just get by life. If systems of thought and technology can be upgraded to higher levels of understanding, why couldn’t there also be a God v.2.0? After all, they may argue, the old model was a Lord who we couldn’t see or touch – it’s a major leap of faith to know that God exists. The old text was written in parchment and dictated morality -- today's dominant medium is multi-bit, encrypted and often imposes morality in internet law, chat room behavior and advice columns on how to be a better spouse or member of a community. 

The internet was created by us by through a vision of connecting humans to the universe. So, many people who sit on their butts for hours a day making sure their social and financial prayers are answered, may choose to be on their knees to what they consider an alive-acting, omnipresent, all-knowing, all-seeing, instantly accessible Diety – God for a new millennium. What effect this possible stream of thought will have on our flesh-and-blood world, so connected to a universe-wide savior to so many, remains to be seen.

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Spyware - Is Your Computer Safe?

Spyware is the virtual plague of the new Millenium. You no longer have to receive emails with viruses in them or even click on dangerous links on websites. Simply surfing the web can now leave you wide open to the scourge of spyware. You may also hear spyware referred to as malware. 


What is spyware? 
Spyware is when a program is placed on your PC without your consent. The most common way for this to happen is when you install a separate application such as a file sharing program or free download utility on your computer. The program you install also places some "extra" programs on your PC. These extra programs perform tasks from recording what websites you visit to popping up ads on your screen. More worrying are the spyware programs that record everything you type on your keyboard. That's right. Your most private instant messages, emails and chat room discussions can easily be stored and transmitted without your approval. Scary stuff! 


Are there different types of spyware? 
There are many different classifications of spyware but the following are the most dangerous types: 


Adware 
The most common type of spyware. These are small programs which sit on your computer waiting for you to go online. Once the adware detects that you're connected to the Internet it starts sending you popup, popover and popunder ads for anything from airline tickets to porn site membership. Not only that but information on your viewing habits is then sold on to marketing companies who will then send you more junk email and popup ads than you ever thought possible. 



Browser Hijacker 
These are just plain annoying. These install themselves on your computer and change your default homepage and search engine to something else. Every time you start your web browser it will bring you to a page filled with ads, porn or other unwanted material. This interrupts your web browsing and is intensely annoying. Most browser hijackers are also data miners. A data mining program reports your web browsing habits to a central database. This information is then sold on to marketing companies. 



Keyboard Logger 
These programs are designed for one thing - theft. When you log in to your online banking these can record your PIN number. When you check your private email account these programs can record your password. Keyboard loggers are potentially one of the most damaging pieces of spyware because of the potential financial dangers and theft of personal information. 



Modem Hijacker 
Potentially the most costly spyware. Modem hijackers are also referred to as diallers. Diallers normally install themselves to your computer via a virus infection or from warez, mp3 or adult websites. A dialler is a small piece of software that will dial long distance, premium rate phone numbers when you're not at your PC. These phone numbers are normally for adult chat line services located in Russia, China, South America and the Phillipines. I have personally seen unlucky victims receive $2,000 bills for one month of telephone calls. 




How do you remove spyware from your PC? 
Thankfully several responsible companies have made it their mission to help eradicate the menace of spyware. You'll need 2 - 3 programs to remove spyware from your PC. The first of these is Ad Aware which is a free download. The second application is Spybot Search and Destroy which is also a free download. Last but not least I'd recommend also getting yourself a copy of CrapCleaner 1.0. These applications can only remove the spyware already on your PC - they cannot protect your PC from being cluttered with new spyware. 



How do you stop spyware infecting your PC? 
1. Do not click on links offering free movies, competitions, prize draws, free software or anything that looks suspicious. If it looks like a dog, smells like a dog and walks like a dog... well it's a dog. 

2. Install firewall software. This is absolutely critical for Broadband or Highspeed users. All computers connected to the Internet today should have firewall software installed - regardless of your connection speed. 


3. Make sure your antivirus software is updated. Good antivirus software can find and delete the most harmful types of spyware. 


If you'd like more information on fighting viruses drop by www.affiliate-advocate.com for our spyware fighting guide

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Switching To Broadband Internet - Is It Really Worth It?

The internet is a growing and dynamic entity. Growing in exponential rate everyday and changing as just as fast. Naturally companies try to offer access to internet in growing number of ways. Dial-up, Broadband, Wi-fi and such. But we'll talk about broadband today and is it really that necessary to switch from dial-up to broadband. 

Is it worth it to switch to broadband service? As most things are, it depends on you're situation. Dial-ups are cheap, today it's almost dirt cheap. That’s it's advantage, but don't expect to surf the net in cruising speed. If speed is what you want then broadband is significantly faster that dial-ups. 

Back to the question. What really helps in deciding if switching to broadband is a must. Is try to ask yourself "How do I use the internet for?". By the way I’m a big fan of the saying “Questions Are Answers”. 

If you're using the internet for: 

- checking and sending e-mail 
- chatting (without video) 
- surfing for text based information 

Then switching to broadband is a waste of money. like most people, they just use the internet for checking and sending e-mails. Dial-up will work for you just as fine. 

If you're using the internet for: 

- Downloading movies and music 
- Watching streaming videos 
- Chatting with video and voice 
- Playing online games 

Just like me. I use the internet for online games, checking my websites, downloading music and videos. So broadband was a huge help for my internet life. 

To conclude. The internet is becoming the wave of the future. Easy access to information and services. But switching to broadband is up to you and you're needs. So I suggest that you ask yourself "How do I use the internet for?". Knowing the answer would be a great help in deciding if broadband internet is for you.

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The Cybermagic of Whitelists

Before we start getting deep into the meat of this article it's important to explain some standard terminology to make sure the rest of this article makes sense. 


*An IP address is a number which identifies your location on the Internet. 

*A blacklist is a list of IP addresses which your antispam software uses to block incoming spam. 

*A whitelist is the exact opposite of a blacklist. 


A whitelist is a predefined list of IP addresses that are allowed to send email to and receive email from each other. Blacklists exclude known and suspected spammers. Whitelists can be used to exclude everyone except known IP addresses. Think of it like this. A whitelist is a like having a phonebook which is owned by a small group of people who only wish to speak directly to each other. They don't want just anybody ringing them. Not only that but the entire group need to approve new phone numbers before they appear in this exclusive phonebook. 


To send email to a whitelist you must be approved by the owner of the whitelist. This is a lot like the double optin systems used by legimiate ezines and mailing list owners. Whitelists are the nightclub bouncers of the virtual world - if you ain't on the list you ain't getting in. Simple but very effective. 


A real world example of a whitelist would be if two companies wanted to exchange email only with each other. These companies could implement a whitelist that contained the IP address for just the two email servers that want to send email to each other. That would mean that any email coming from an IP address not on the whitelist would be returned to sender. For companies they can ensure that employees are only dealing with work related email and not chatting with their friends. 


The benefits of whitelists are many but proper management of the whitelists is equally important. Misuse of whitelists will only lead to more headaches for everyone involved with missing email, irate customers and IT departments doing overtime just being the tip of the iceberg.

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The Ebay Buyer’s FAQ.

So you have a question? Has something gone very wrong and you don’t know what to do? Well, fair enough. Here are the questions that I hear all the time from buyers. 

Does eBay have a Customer Service Department I Can Phone? 

eBay are notoriously hard to contact, should you ever need to – it sometimes seems like they expect the site to run itself. You can email them, as long as you don’t have your heart set on a coherent response: go to http://pages.ebay.com/help/contact_us/_base/index.html. You might have better luck in a ‘live help’ webchat here: http://pages.ebay.com/help/basics/n-livehelp.html. 

Only eBay Power Sellers (sellers with a very high feedback rating) get to phone customer service. If you really want to try your luck, type ‘ebay [your country] phone number’ into a search engine and you’ll probably find something. Unfortunately, the chances are you’ll have gone to all that trouble for the privilege of leaving an answerphone message. 

It might seem cruel, but imagine the number of people who would call eBay every day with the silliest questions if they gave out their phone number everywhere. Its Wild West nature is, in a way, part of its charm. 

eBay Sent Me an Email Saying They’re Going to Close My Account. What Should I Do? 

This email asks for your password, right? It’s a scam, an attempt to frighten you, make you give up your details and then steal your account. eBay will never ask for your password or any other account details by email. eBay say that you should only ever enter your password on pages that whose addresses start with http://signin.ebay.com/. They even offer a special ‘Account Guard’ as part of their toolbar, which lets you check that you’re not giving your password to a dodgy fake site. You can read more here: http://pages.ebay.com/toolbar/accountguard_1.html. 

It Seems Too Good to be True. How Does eBay Make Money? 

For you, the buyer, eBay is free. Sellers, though, pay all sorts of fees: a listing fee for each item they list, a final value fee (a percentage of what the item sold for). They can they pay optional fees for extra services, including Buy it Now, extra pictures, reserve prices, highlighting the auction, putting it in bold, listing it first in search results or even putting it on the front page. You can see a full list of fees at http://pages.ebay.com/help/sell/fees.html. 

It’s obviously worth it to the sellers, though, or they wouldn’t carry on using eBay. The system is quite efficient, and basically forces both eBay and the sellers to keep their profit margins as low as possible – otherwise prices will simply go too high and the buyers will stop buying.

How Safe is eBay? 

Well, as it happens, that’s the subject of our next email! All of eBay’s safety services for buyers and sellers are in one place, called ‘SafeHarbor’. SafeHarbor handles fraud prevention and investigation, helps with dispute resolution and keeps rule-breakers in check. Read all about it next time, and be safe.

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